Total Quality Management

Total Quality Management is a business management strategy aimed at embedding awareness of quality in all organizational processes.


Total Quality Management has been widely used in manufacturing, education, government and service industries as well as NASA space and sincere programmes.
This workshop will provide managers/ supervisors with the necessary skills to create a total quality management environment and culture in their organisations.

Module 1: Introduction
Module 2: Philosophies of TQM
Module 3: Objectives of TQM
Module 4: Cost of Quality
Module 5: TQM Decision Making Process
Module 6: Delegation
Module 7: Team Building
Module 8: The Quality Imperative
Module 9: TQM Strategic Planning
Module 10: Implementation of TQM


At the end of the three- day workshop; participants should be able to achieve the following:

  • Set TQM objectives to run their organization
  • Employ appropriate decision-making process
  • Develop skills of delegating duties within area  assignment in her organisation Apply 
  • Remove all necessary barriers to effective delegation
  • Develop team building skills
  • Plan a strategic TQM control within organization


Profile and Admission
The programme will be of immense value to managers  and professionals in Manufacturing businesses,  Education,  Financial institutions, Stock brokers, Government Parastatals, Service Industries- Hotels, Aviation industries, Customer care service related businesses, Oil and Gas industry; Accountants, those in the legal profession as well as those wishing to acquire experience in TQM.


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